Term and conditions of use
Distributor
Sfera Co.,Ltd.
CEO
SHIGEO MASHIRO
Postal code
605-0086
Address
17 Benzaitencho Nawate-dori Shimbashi Agaru Nishigawa, Higashiyama-ku | Sfera Bldg, Kyoto 605-0086, Kyoto
Explanation of charges other than the product price
・Consumption tax ・ Shipping fee ・ Transfer fee for payment by bank transfer ・ Exchange fee for payment by cash on delivery
Application expiration date
10 days from order date
Defective
Although the quality of the product is absolutely guaranteed, if the product is damaged or soiled, or if a different product from the order arrives, please contact us within 3 days from the arrival date of the product You. We will replace or refund your product immediately at our expense. Please note that we will refund you if there are any difficulties in exchanging items because some items are limited in number.
Sales quantity
Some items are limited in number, so if you run out of stock, please forgive me. In addition, because we share the stock with the actual store, the products that were in stock may be sold out due to the exchange depending on the sales situation at the actual store. In that case, we will contact you by e-mail.
Delivery time
In the case of credit card payment: We will ship the item within 3 days after ordering. COD: Items will be shipped within 3 days after ordering. In case of bank transfer: We will ship the item within 3 days after payment is confirmed. * If it takes longer than the above due to stock status, we will contact you in advance. * The date and time of the delivery date can be specified 5 days after the order date. However, in the case of bank transfer, the delivery on the desired date is possible only if the payment has been confirmed at least 3 days before the desired date of delivery. On bank holidays (Saturday, Sunday and public holidays), payment cannot be confirmed, so it will be confirmed the next business day. Please note. * If you do not specify, we will ship the shortest according to the above delivery time.
Payment method
・Credit card ・ Bank transfer ・ COD
Payment deadline
■For credit card
Please make payment online when ordering.
■Bank transfer
Please transfer within 10 days from the order date.
■Cash on delivery case
Please pay in exchange for the product at the time of product delivery.
Return date
Within 3 days after the arrival of the product, please contact us and return the product. When returning, please return it in the same packing method as when you received it.
※The following products cannot be returned or exchanged。
・Products that have been used once-Products that have been damaged or stained by the customer's responsibility-Products that do not have packaging (bags, boxes, cases, etc.)-Custom-made products-Custom products-Sale products-4 days or more after product arrival Customers who have ordered by cash on delivery, if you cancel your order, please contact our shop before shipping. (If you do not receive a reply email of cancellation confirmation from our shop within 2 days, there is a possibility of malfunction of the email, sorry to trouble you, but please call us for confirmation.) Luggage without contact Please understand that you will be charged round-trip shipping costs for any cancellations after the delivery of cash on delivery items, including cases where you cannot receive the items.
Return postage
We will bear the shipping costs for returns and exchanges. * However, you will be responsible for the return / exchange shipping costs for your convenience.
Service name
SferaOnlineShop
Phone number
+81 75-532-1105
Public email address
shop@ricordi-sfera.com
Homepage address
www.ricordi-sfera.com